File a claim

How To File Warranty Claim For Vet Bills

In the unfortunate event that you need to file a claim, please fill out the fields below and attach the following.

A copy of your Warranty Contract, Initial Exam, and an itemized veterinary bill

Please ensure that the itemized bill from the treating veterinarian lists the identification for your pet, the procedures that were performed, and a diagnosis.

This program will reimburse you for veterinary bills that are resulting from illnesses attributed to the pet retailer. All illnesses must be diagnosed within 15 days of purchase. Any hereditary or congenital defects which affect the health of your pet (excluding dental) must be diagnosed within 1 year of your pet’s adoption.

Yes. The illnesses that are attributed to the pet retailer such as kennel cough, upper respiratory infection, pneumonia, parvo, and distemper, etc.

Watch for coughing, runny nose, vomiting, loose stools. If any of these occur, contact your veterinarian. Make sure you provide food and water to your pet and monitor their consumption.

The initial exam is the first visit to the veterinarian after adoption. It is not covered by the warranty.

Keep all of your paperwork for the initial exam with your warranty contract. Make a copy of them to submit with your claim to the Administrator should you have a claim.

No. The warranty only reimburses veterinary expenses that are related to illness, and/or hereditary defects that affect the health of the pet. This excludes dental procedures.

Please submit a copy of the warranty contract, the veterinarian’s initial exam notes, and an itemized vet bill. Please ensure that the veterinary bill includes identification of the pet, the procedures that were provided, and a diagnosis.

You have 60 days to submit a claim after the date of service. Once received, the Administrator will process your claim. This could vary depending on your claim. The processing is quicker if you have additional claims. You will not receive a confirmation when the Administrator receives it. However, if you do not receive anything or hear from the Administrator within 6 weeks, please contact the Administrator directly.

Here is how you file a claim.

1.) Make sure you have a copy of all related documentation for your records.

A) Your purchase invoice or your warranty contract

B) Documentation from the exam with the diagnosis

C) An itemized bill from your Veterinarian

2.) Mail the documents to:

Household Pet Protection, Inc.
PO Box 461480
Aurora, CO 80046

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